Getting Started

Psychemedics, the worldwide leader in hair drug testing, is proud to have a large network of certified collectors that support our test. This site provides the tools necessary to enable you to become a certified Psychemedics collector, and to assist with collection issues.

Please contact our Client Services Department at any time with questions or for additional assistance.


New Collectors/Full Training:

Step 1 • Study the Manual

Psychemedics provides a comprehensive training manual that walks you step by step through the proper collection procedures.

Step 2 • View the Videos

View the collection training videos and demonstrations that illustrate the essential collection procedures, before completing the certification exam.

Step 3 • Take the Certification Exam

When you are comfortable with the collection process, proceed to the online certification exam.

The exam consists of 20 multiple choice questions. You must correctly answer 17 of the 20 questions to pass the exam.

After you have successfully completed and passed the exam, your name and company information will be stored by Psychemedics and you may instantly print a Certification of Completion.


Existing Collectors/Refresher Training:

Effective July 2014, Psychemedics introduced a new Universal Chain of Custody Form (CCF) and Sample Acquisition Card (SAC). The announcement and forms that outline the changes to the CCF and SAC can be found here:

Announcement Letter for New Collection Materials

Changes Guide for CCF and SAC

In addition to reviewing these documents, we recommend that you view the updated Quick Start Guide that is located in the Helpful Information tab, and watch the new Training Videos.

For your convenience, Psychemedics provides basic collection supplies at no extra charge. Orders are typically processed and shipped within 24 hours of receipt by FedEx Ground.

Please allow 2-6 business days to receive your collection supplies (depending on your location). International orders may take longer.

Psychemedics offers four convenient ways to order supplies:
1. Use this online supply order page and fill in the information requested.
2. Download our Supply Order Form and fax to 800-643-2354.
3. Email your request to supplies@psychemedics.com (Include the required information needed from this page or the Supply Order Form).
4. Call our Client Services Department at 800-522-7424 and speak with one of our representatives.

Your Online Supply Order Request:

*Required Information

SHIP TO:



Supplies Needed:

Items Provided By Psychemedics Quantity

SHIPPING SUPPLIES
FedEx Billable Stamp (Air Bill) Domestic (USA & Puerto Rico)
FedEx Billable Stamp (Air Bill) International

CHAIN OF CUSTODY FORMS (CCFs)
CCF – Universal CCF (with Donor ID Only)
CCF – Universal CCF (with Donor ID & Donor’s Name)

COLLECTION KITS
SAM – Sample Acquisition Materials (Hair Sample Collection Kit)


To locate a collection site, please contact our Client Services Department at 800-522-7424.

Psychemedics has an extensive global network of independent collection sites that conduct Psychemedics hair collections.

Psychemedics is currently working on a self-service solution that allows you to input an address and located the closest collection site that can perform a Psychemedics hair collection.


Remote Collection requests are available when you have the need for a hair collection in a remote area or location where there is not an established collection facility.

One Time Set-Up Program

What is Psychemedics’ One Time Set-Up Service?

A One Time Set-Up Service is when a one time only, non emergency collection is needed in an area where the company does not generate enough volume to warrant establishing clinics to provide ongoing collections.

The following steps are completed during a One Time Set-Up Program:

  1. A Company representative may email the donor information to onetimesetupservice@psychemedics.com, OR complete the online form below:
  2. Psychemedics locates a provider:
    - Psychemedics provides the closest, least expensive provider available. This is typically within 30 minutes of the donor.
    - Psychemedics faxes your company information to the provider. (Company and donor specifics plus billing details.)
    - A kit, Custody and Control Form and a FedEx airbill will be shipped overnight to the clinic, or the donor carries a Custody and Control Form and/or an authorization form in with them.
  3. Psychemedics notifies the company representative via email of the clinic name, address, telephone number, contact name and hours of operation.
  4. If the collection site notifies Psychemedics, we will notify the Client that the donor is a “no show” or if there is any other problem with the collection.
  5. Psychemedics pays the collection bill received by the provider.
  6. Psychemedics bills the Company for the service provided, including a one time set-up fee of $10.

Have Questions? Need Help? Want Additional Information?

Welcome to the Psychemedics document repository. Here you will find documents, manuals, helpful tips and other useful information in regards to collection processes and procedures at Psychemedics.

To download the documents, please fill in the following information: